lunabet | Frequently Asked Questions

Got a question about your LunaBet account, deposits in PKR, cricket betting, bonuses, or withdrawals? You're in the right place. Browse the categories below or scroll through all answers to find exactly what you need.

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Account & Login

Creating an account is straightforward. Head to the Register page, fill in your mobile number, choose a username and password, and confirm your details. The whole process takes under two minutes. Once registered, you can log in immediately and start exploring sports betting, slots, and fish games on LunaBet.

Go to the Login page and click the "Forgot Password?" link. Enter your registered mobile number and follow the on-screen steps to reset your credentials. If you do not receive the reset message within a few minutes, contact our 24/7 support team via live chat for direct help.

No. Each player is allowed only one account on LunaBet. Creating multiple accounts is a violation of our Terms and Conditions and can result in all accounts being suspended. If you're having trouble accessing your existing account, please reach out to support rather than registering again.

After logging in, navigate to your account settings panel. From there you can update your display name, change your password, and manage notification preferences. For changes to your registered mobile number, please contact customer support to verify your identity first.

LunaBet is strictly for adults aged 18 and above. By registering, you confirm that you meet this age requirement. We take responsible gaming seriously and encourage all members to review our Responsible Gaming guidelines before placing their first bet.
Deposits & Payments

LunaBet supports the most widely used payment channels in Pakistan. You can deposit and withdraw using:
  • JazzCash (mobile wallet & debit card)
  • Easypaisa (mobile wallet & over-the-counter)
  • Raast instant bank-to-bank transfer
  • Direct bank transfer from any Pakistani bank
  • Debit and credit cards
  • Other supported mobile wallets
All transactions are processed in PKR with no hidden conversion fees.

Most deposits via JazzCash and Easypaisa are credited to your LunaBet balance instantly or within a few minutes. Raast and bank transfers can take slightly longer depending on your bank's processing time — typically between 5 and 30 minutes. If your deposit has not appeared after an hour, contact support with your transaction reference number.

Yes, LunaBet has a minimum deposit threshold to keep transactions manageable. The exact minimum amount for each payment method is displayed on the Deposit page when you are logged in. Generally, mobile wallet deposits have a lower minimum compared to bank transfers.

LunaBet does not charge any platform-side fees on deposits. However, your payment provider (e.g. JazzCash or your bank) may apply their standard service charges. We recommend checking your provider's fee structure before making a transfer. All amounts shown in your LunaBet wallet are in PKR.
Withdrawals

Log in to your account, go to the withdrawal section in your account dashboard, select your preferred method (JazzCash, Easypaisa, bank transfer, etc.), enter the amount you wish to withdraw, and confirm the request. Once submitted, the LunaBet finance team processes your request and transfers the funds to your account.

Withdrawal processing times vary by method. JazzCash and Easypaisa withdrawals are typically completed within a few hours. Bank transfers may take 1–2 business days depending on your bank. VIP members benefit from priority processing which can significantly reduce waiting times.

Delays can happen for a few reasons: pending identity verification, an active bonus with incomplete wagering requirements, or high volume of requests during peak periods. Check your account notifications for any pending actions required on your side. If everything looks clear and your withdrawal is still delayed, contact live support for a status update.
Sports Betting & Cricket

LunaBet covers a wide range of sports with a strong focus on what Pakistani fans love most. You can bet on cricket (including PSL, T20 internationals, bilateral series, and domestic competitions), football, tennis, esports, and more. Visit the Sports page to see the full list of available markets and upcoming fixtures.

Yes. LunaBet's live betting dashboard lets you place in-play bets on cricket matches as they unfold. Odds update ball by ball, so you can react to the flow of the game in real time. PSL matches, T20 internationals, and major bilateral series are all available for live betting. Head to the Betting section after login to see live markets.

If a cricket match is abandoned, cancelled, or called off due to weather before the minimum required overs are completed, most markets will be voided and your stake will be returned to your balance. Specific settlement rules vary by market type and are detailed in our Terms and Conditions.

Absolutely. LunaBet is fully optimised for mobile browsers on both Android and iOS. No separate app download is required — simply open your browser, go to lunabet.cx, log in, and the platform adapts perfectly to your screen size. The betting interface, live markets, and account management all work seamlessly on mobile.
Bonuses & Promotions

New members can claim a welcome bonus on their first deposit. The offer details — including the bonus percentage, minimum deposit requirement, and wagering conditions — are listed on the Promotions page. Always read the bonus terms carefully before opting in to understand how and when you can withdraw bonus-linked winnings.

A wagering requirement (also called a rollover or playthrough) means you need to bet a certain total amount before you can withdraw bonus funds or bonus-derived winnings. For example, a 10x wagering requirement on a PKR 1,000 bonus means you need to place PKR 10,000 in total bets before the bonus converts to withdrawable cash. Each promotion on LunaBet clearly states its own wagering terms.

Yes. LunaBet runs ongoing promotions for active members including weekly reload bonuses, free bets tied to major cricket events like PSL fixtures and T20 internationals, cashback offers, and special seasonal deals. Check the Promotions page regularly so you don't miss any live offers.
Security & Privacy

Yes. All data transmitted between your device and LunaBet is protected by SSL encryption. Your password is stored using one-way hashing — nobody, including the LunaBet team, can see your actual password. Financial transaction details are handled securely and are never shared with unauthorised third parties. Read our Privacy Policy for full details on how your data is managed.

If you notice any bets, deposits, or withdrawals that you did not make, change your password immediately and contact LunaBet's support team via live chat. Our team can temporarily lock your account while the matter is investigated. Never share your login credentials with anyone, and avoid logging in on public or shared devices without logging out afterwards.
Responsible Gaming

LunaBet encourages all players to bet within their means. From your account settings, you can set daily, weekly, or monthly deposit limits to help control your spending. You can also set session time reminders so you are aware of how long you have been active. If you feel you need a break, you can request a temporary account cooling-off period through customer support. Visit our Responsible Gaming page for the full list of available self-management tools.

Yes. If you feel that your betting is becoming difficult to manage, you can request a self-exclusion through our support team. This will restrict access to your account for a set period. We take this seriously and will not send promotional material to self-excluded accounts. Betting should always be a form of entertainment — if it stops being fun, please take a step back.

Why Pakistani Players Choose LunaBet

Everything you need for a great betting experience, all in one platform.

Cricket-First Betting

PSL, T20 internationals, bilateral series, and domestic cups — all covered with competitive odds and live in-play markets updated ball by ball.

Mobile-Ready Platform

No app download needed. LunaBet works perfectly on any Android or iOS browser, giving you full access to betting markets, slots, and your account on the go.

PKR Deposits & Payouts

Top up and withdraw in Pakistani Rupees with no currency conversion headaches. JazzCash, Easypaisa, Raast, and bank transfers all supported.

Regular Bonuses

From welcome offers to weekly reloads and PSL special promotions, active LunaBet members always have a bonus opportunity waiting on the Promotions page.

Safe & Secure

SSL encryption, one-way password hashing, and strict data privacy practices keep your account and PKR balance protected at all times.

24/7 Live Support

Whenever you have a question — about your account, a deposit, or a bet — our support team is available round the clock via live chat to help you out quickly.

About This FAQ Page

This page covers the most common questions we receive from Pakistani players about using LunaBet. Whether you're new to online betting or a regular member with a specific query, the sections above are designed to give you clear, honest answers without the runaround. We update this page regularly as new features roll out and as we receive fresh questions from our community.

If your question isn't covered here, the fastest way to get an answer is through live chat inside your account. Our support agents are trained to handle everything from basic account queries to specific betting market questions, and they're available 24/7 — including during PSL season when query volumes tend to spike.

Getting Started with LunaBet in Pakistan

For anyone discovering LunaBet for the first time, the process is simple: register a free account on the Register page, make your first deposit in PKR using your preferred method, and you're ready to go. The platform is designed to feel familiar to Pakistani users — all amounts are in Rupees, the supported payment channels are the ones people already use every day, and the sports coverage puts cricket front and centre.

Beyond cricket, LunaBet has a solid football section, an esports category for fans of competitive gaming, slots with hundreds of titles, and fish games that have become hugely popular among players looking for something different. Once you're logged in, everything is accessible from the same account — no need to juggle separate wallets or logins.

Understanding Your LunaBet Account

Your account is the hub for everything on LunaBet. From the account dashboard, you can:

  • View your current PKR balance and transaction history
  • Request deposits and withdrawals
  • Check the status of active bets
  • Opt in to available bonus offers from the Promotions page
  • Update your password and notification settings
  • Set responsible gaming limits such as deposit caps and session reminders
  • Contact support through live chat

Keeping your account details accurate and your password secure is important. If you ever suspect unauthorised access, act immediately — change your password and contact support. We'll help you sort it out quickly.

Betting on PSL and International Cricket

Cricket is where LunaBet really shines for Pakistani players. During the Pakistan Super League, the platform offers an extensive range of markets beyond just the match winner — you can bet on top batsman, total runs in an over, method of next dismissal, team totals, and much more. Live in-play betting is available throughout each fixture, with odds that respond to what's actually happening on the pitch.

For international cricket — Pakistan's bilateral tours, T20 World Cups, and ODI series — the same depth of markets is available. Whether Pakistan are playing at home in Lahore or away in a day-night fixture overseas, LunaBet has the market covered. Visit the Sports page to browse upcoming fixtures and available bet types.

Responsible Gaming at LunaBet

We want every player on LunaBet to have a positive experience. That means betting for fun, staying within a budget you're comfortable with, and knowing when to stop. Our Responsible Gaming page outlines all the tools at your disposal — from deposit limits and cooling-off periods to full self-exclusion options. Remember: betting is for adults aged 18 and above, and it should always feel like entertainment, not a financial strategy.

Ready to Get Started?

Join thousands of Pakistani players on LunaBet — bet on cricket, claim your welcome bonus, and enjoy instant PKR deposits.

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