Lunabet Privacy Policy – How We Protect Your Data

1. Introduction

This Privacy Policy sets out how Lunabet ("we", "us", "our") collects, processes, stores and protects the personal information of players and visitors who use the Lunabet platform at lunabet.cx. It applies to all services offered through the website including sports betting, cricket markets, slots, fish games, promotions and account management.

By registering on Lunabet or continuing to use the platform after reading this policy, you confirm that you understand how your data is handled. If you have any concerns, please contact our support team before proceeding.

2. Data We Collect

We collect personal information in several ways – directly from you when you register or use the platform, and automatically through your interactions with our website.

We do not collect sensitive personal information such as biometric data, health records or political opinions. We do not collect information about your betting activity on other platforms.

3. How We Use Your Data

The personal data we collect is used for the following purposes:

• Account creation and management – setting up and maintaining your registered profile, verifying your identity and processing your deposits and withdrawals in PKR.
• Platform operation – processing bets, settling cricket, PSL and other sports markets, running slot and fish game sessions and calculating bonus eligibility.
• Fraud prevention and security – detecting suspicious activity, preventing multiple account creation and protecting both the player and the platform from financial abuse.
• Customer support – responding to your queries, resolving account issues and processing responsible gaming requests such as deposit limits or self-exclusion.
• Communications – sending transaction confirmations, security alerts and, where you have opted in, information about new promotions and platform updates.
• Platform improvement – analysing aggregated usage data to understand how players interact with the platform so we can improve features and fix issues faster.

We do not use your data for automated decision-making that produces legal or significant effects without human review. Responsible gaming limits and account suspensions triggered by our systems are always subject to human oversight from our compliance team.

4. Sharing Your Data

Lunabet does not sell or rent your personal data to third parties. We share your information only in the following limited circumstances:

• Payment processors – JazzCash, Easypaisa, Raast, bank partners and card processors receive the minimum information necessary to complete your PKR transactions. These providers operate under their own privacy policies and security standards.
• Identity verification providers – when account verification is required, we may share your submitted documents with a third-party KYC verification service. This is done solely to confirm your identity and age.
• Fraud and security partners – anonymised or aggregated risk signals may be shared with anti-fraud systems to protect all platform users. No unnecessary personal data is shared in this process.
• Technology infrastructure – our hosting, database and platform infrastructure providers may process data as part of delivering the service. These providers are bound by data processing agreements.
• Legal obligations – if required by applicable law or a valid legal process, we may disclose account information to relevant authorities. We will notify you unless legally prohibited from doing so.

5. Payments & PKR Transactions

All financial transactions on Lunabet are processed in Pakistani Rupees (PKR). When you make a deposit or request a withdrawal via JazzCash, Easypaisa, Raast, bank transfer or a supported card or mobile wallet, the transaction is handled by the respective payment provider.

Lunabet records transaction amounts, timestamps, payment method types and outcomes for the purposes of account management, dispute resolution and fraud prevention. We do not store full card numbers, JazzCash PINs, Easypaisa account passwords or any other payment credentials on our servers.

Transaction records are retained for a minimum period required for financial record-keeping purposes. These records may be used to resolve disputes or respond to queries about your account balance or withdrawal history.

• Deposits are credited at their PKR face value – no conversion fees are applied by Lunabet.
• Withdrawal records show the amount requested, method used and processing status.
• If a payment is reversed by your provider, our team will investigate and contact you directly.

6. Cookies & Tracking

Lunabet uses cookies – small text files stored on your device – to make the platform work properly and to understand how it is being used. We do not use third-party advertising cookies or cross-site tracking tools.

The types of cookies we use are:

• Essential cookies – required for the platform to function. These manage your login session, keep your bet slip active and maintain security tokens. You cannot opt out of these while using the platform.
• Preference cookies – remember settings you have chosen, such as your preferred sport or display language, so you do not have to reset them each visit.
• Analytics cookies – collect anonymised data about how pages are visited and which features are used most, helping us improve the platform. These do not identify you personally.

You can control cookies through your browser settings. Blocking essential cookies will affect your ability to log in and use core platform features. Blocking preference or analytics cookies will not affect your ability to bet or make deposits.

7. Data Retention

We keep your personal data for as long as your account is active and for a reasonable period afterwards to resolve any disputes, provide customer support or comply with applicable record-keeping requirements.

Specifically:

• Account and identity information is retained for the life of your account plus a standard post-closure period.
• Transaction records in PKR are retained for a minimum period consistent with financial record-keeping best practice.
• Support correspondence is retained for as long as it may be needed to resolve related issues.
• Technical logs such as IP records are retained for a shorter period and are primarily used for security monitoring.

When your data is no longer required, it is securely deleted or anonymised so it can no longer be linked back to you. If you close your account, we will confirm the data deletion process and timeline at that time.

8. Your Rights

You have the following rights in relation to your personal data held by Lunabet:

To exercise any of these rights, contact our support team with your registered account details and the specific request. We will respond within a reasonable timeframe. We may need to verify your identity before actioning certain requests.

9. Security Measures

Protecting the data of every Lunabet player is a core responsibility for us. We implement a range of technical and organisational security measures to guard against unauthorised access, loss or misuse of your personal information.

• All data in transit between your device and our platform is encrypted using TLS (Transport Layer Security).
• Passwords are hashed using a strong one-way algorithm. Support staff cannot see your password – only you know it.
• Access to production systems and databases is restricted to authorised personnel only, with access logs maintained.
• Suspicious login attempts trigger additional verification steps to protect your account from unauthorised access.
• Payment credentials are handled exclusively by our payment provider partners – JazzCash, Easypaisa and Raast – under their respective security frameworks.
• We conduct regular internal reviews of data handling processes to identify and address potential vulnerabilities.

While we take every reasonable precaution, no system can be completely immune to security incidents. If you suspect your account has been accessed without your authorisation, contact support immediately and change your password. We will investigate and take action promptly.

10. Minors

Lunabet is strictly an adults-only platform. We do not knowingly collect personal information from anyone under the age of 18. If we become aware that a minor has registered an account, that account will be suspended immediately, all associated data will be reviewed and any funds deposited will be returned to the source payment method.

If you believe a minor has used the platform, please notify us through our support contact. We take these matters very seriously and act on all such reports without delay.

11. Policy Updates

Lunabet may update this Privacy Policy from time to time to reflect changes in how we operate, changes in technology or updates to applicable requirements. When we make meaningful changes, the "last updated" date at the top of this page will be revised.

For significant changes that affect how your data is processed, we will notify registered players via the contact details on their account where practical. Your continued use of the platform after any update constitutes acceptance of the revised policy. If you do not agree with any changes, you may close your account by contacting support.

12. Contact Us

If you have any questions about this Privacy Policy, want to exercise one of your data rights, or have a concern about how your personal information has been handled, please reach out to us. Our support team handles all privacy-related queries and will respond as promptly as possible.

You can find our contact details in the footer of every page on lunabet.cx. Please include your registered username and a brief description of your query so we can assist you efficiently.